Knowledge Base .: AS Single Award - cannot load/white screen

Problem:
When launching the application you see the normal application window, but it is then filled with white - occasionally with a numeric percentage displayed in the top left corner - e.g. 98%.

Alternatively, you may receive an MSVCR80.dll error such as that below:

Error message

Cause:
There are several potential causes, the most common are:

Running the software from a UNC share (check the shortcut properties).
Running the software when logged in as an ActiveDirectory domain user that has the folder %APPDATA% redirected to a server.
Executing the software with very limited user privileges.
Error trapping on buffer overflow
.NET framework 2.0 dll mapping (typically presents as Office 2007 and/or Windows Defender MSVCR80.DLL issue)
Execution on Windows Vista

Solution:
Note - the following solution is for the site-licenced product.
In most cases, you will simply be able to run the product from a local (C: drive installation.)
Alternatively, use a mapped network drive to host the applications. See http://centraal.uk.knowledgebox.com/kbase/idx/40/181/article/ for information on hiding your mapped drives if required.

Edexcel GCE in Applied ICT (AS Single Award) - ISBN 1-903-13381-5

Interactive Teacher's CD-ROM Site Licence Version.

Update to support Windows Vista, Microsoft Office 2007.

Download >Here< (74.8MB)

How to apply this patch:

Ensure you have installed the original product.
Locate the shortcut to the ActiveTeach e.g.

Start > Program Files > Edexcel GCE > Applied ICT (AS Single award - Teacher) > GCE in Applied ICT (AS Single)
Right-click the shortcut and choose 'Properties'
On the 'Shortcut' tab, click 'Find Target...'
Unzip the content of the downloaded GCE_AICT_TS_UPDATER.zip file into the installation folder that contains the 'wrapper.exe'.
Double-click the SelfUpdater.bat and allow the file to run (press a key to allow the patch to run)

The updater should complete and remove itself automatically.

In the event that the updater is placed in the wrong folder, it will terminate without making changes.

Network distibution:
To distribute this amended version across ActiveDirectory, or CC3 networks.

First uninstall the old release from deployment.
Unzip the content of the downloaded GCE_AICT_TS_UPDATER.zip file into the server-based distribution folder that contains the 'wrapper.exe'.
Double-click the SelfUpdater.bat and allow the file to run (press a key to allow the patch to run)
Replace the old Setup.msi with this file >Here< (296KB).
Use your AD or CC3 management system to roll out the updated version.